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V247 Power FAQ

Q: What are your business hours?

A: Our customer service team is available Monday – Friday 8:00AM – 6:00PM via online chat and phone line. After business hours, we can be reached by email.

In the event of a power outage or emergency, please call:

Centerpoint Energy              1.800.332.7143
Oncor Electric Delivery        1.888.313.4747
Texas New Mexico Power    1.888.866.7456
AEP                                          1.866.373.4858

Q: How do I enroll for New Residential Service with V247 Power?

A: Enter your zip code on the Residential Page and select a plan, easy as that! Our customer service team is available to answer any questions you may have during the enrollment process, or you can reach us by chat or send us your question through our contact form.

Q: How do I enroll my business for New Service with V247 Power?

A: Please contact us directly at our toll free number 1-855-888-9888 (Monday-Friday, 8am – 6pm CST) so we can provide you with a commercial quote. Select the new service option and then press “2” for commercial. You can also request a quote through our website. V247 Power has a variety of small business plans or customized pricing for large businesses. Our goal is to provide your business with straightforward and competitive pricing to reduce your annual energy spending.

Q: What is the difference between V247 Power and my Transmission and Distribution Service Provider (TDSP)

A: V247 Power is a Retail Energy Provider (REP), and your local TDSP is a regulated entity that delivers electricity to your home. V247 Power is able to purchase electricity on the competitive market and sell it to our customers. Your TDSP is responsible for the physical delivery of electricity to your meter through the distribution system.

Q: How do I compare plans?

A: A great first step is the Electricity Facts Label (EFL). The EFL lays out all fees and charges that accompany the plan. You can also find additional information and disclosures relating to renewable content of the product and other key terms and questions. V247 Power provides products that are simple and easy to understand. If you have any questions please contact our customer service team and one of our agents will be happy to assist you.

Q: Where can I find my account number?

A: Your account ID is a unique set of 10 digits (format: 1XXXXXXXXX) given to you when you enroll for service with V247 Power. When contacting customer service via phone/email/chat, please provide us your account number so we can better assist you with your service needs. You can locate your account ID on the top of your bill next to your bill number.

Q: If I switch from my current electricity provider, will my reliability be affected?

A: Your local TDSP is not allowed to provide different levels of electrical reliability to customers who have chosen to switch suppliers. When you switch to V247 Power, you will continue to receive the same level of delivery quality, emergency response, and meter reading from your TDPS.

Q: How do I access my online account?

A: You would first need to register an account. On top of this page, click on
Manage My Account
, and then, Register Now using your account ID provided upon enrollment. Simply create a user name and password and you are all set!

Q: How can I pay my bill?

A: You can pay bill directly through your online account via our website. We also accept all major credit cards including Master Card, Visa, American Express, Discover, electronic ACH, mailed checks, and cash via ACE Cash Express or HEB, Kroger, and other major grocery chains. V247 Power also provides you the flexibility of making your payment by phone. Simply call 1-855-888-9888 and select the payment option. Follow the automated prompts and complete your payment.

Q: Are there any extra fees if I don’t set up Auto Pay?

A: No, V247 Power does not charge any fees for not being set up on Auto Pay.

Q: Are there ways to lower my bills?

A: We have compiled a list of saving tips that you could try around the house, let us know if they work for you and your family!

Q: How does a Payment Arrangement work?

A: A Payment Arrangement is a short-term extension of the due date for the full payment of your past-due balance. The Payment Arrangement provides you assurance that your account will not receive collections activity or be disconnected during the term of the extension. Compared to a Deferred Payment Plan (DPP), a Payment Arrangement is not a structured long-term process for settling past due balances. This type of arrangement is offered to customers that are less than seven (7) days after your bill due date. If you meet the criteria for a Payment Arrangement, you have eight (8) days to pay your balance in full.

Q: What happens if I break the Payment Arrangement?

A: If you have not paid your past –due balance in full by the agreed-upon date, a Disconnection Notice will be generated for your service address.

Q: What is a Deferred Payment Plan?

A: A Deferred Payment Plan (DPP) is a formal agreement between you and V247 Power, allowing you to pay an outstanding amount due in installments to prevent disconnection of service. If you meet the eligibility requirements, the balance will show as a past due amount on the bill until the DPP is completed and paid in full. You are required to pay your normal monthly charges in addition to the agreed-upon DPP amount each month.

Q: What happens if I break my Deferred Payment Plan?

A: If you default on your Deferred Payment Plan (DPP) with V247 Power, you will receive a letter indicating that the entire DPP amount is due immediately. You also cannot enroll in another DPP for 6 months.

Q: Who do I call in the event of a power outage?

A: Interruption in you electric service can be caused by two main reasons. 1) If your service has been interrupted as a result of disconnection for non-payment, you must pay V247 Power the amount listed on your Disconnection Notice to restore service. You can contact customer service during normal business hours 1-855-888-9888, select option “2” for automated payments, or option “3” to speak with a live agent. You can also make a payment through your online account, or in-person at any ACE, HEB, or Kroger. Once payment has been received by V247 Power and posted to your account, our system sends out a reconnection transaction to the utility to restore service. Reconnection will typically take less than two hours if your home has a Smart Meter. If your home or business has an analog meter, reconnection could take up to 24 – 48 hours depending on the workload of the technician.

2) If your service has been interrupted by a natural disaster or severe weather, or if there is an outage in your area, please contact your TDSP provider listed below:

Houston and Surrounding Area
Centerpoint Energy 1.888.332.7143
Texas New Mexico Power 1.888.866.7456

Dallas/Fort Worth and Surrounding Area
Oncor Electric Delivery 1.888.313.4747
Texas New Mexico Power 1.888.866.7456

South Texas
AEP 1.877.373.4858

West Texas
AEP 1.877.373.4858
Oncor Electric Delivery 1.888.313.4747
Texas New Mexico Power 1.888.866.7456

Q: How do I transfer my V247 Power service to a new address?

A: You can transfer your existing service by contacting our customer care team at 1-855-888-9888 (Monday-Friday, 8am – 6pm CST); or via Email. You can also request Transfer of Service through our contact form. Please be sure to provide 1) the date you would like to stop service at your old address, 2) the date you need service at your new address, and 3) your new service address. After providing these three pieces of information, our customer care team will initiate the Transfer of Service and you will be notified by email once the utility accepts the request for service at your new address.

Q: Is there a fee to transfer my service?

A: V247 Power does not charge you a fee to transfer your service. However, you will be assessed a one-time connection fee by the Transmission Distribution Service Provider (TDSP) for your new service address on your first bill at your new location. This fee is included in the Delivery Charges line item of your bill. If you have a bundled service plan, you will see this charge appear as a one-time fee for the local utility charge for connection of service at your new location.